AS
AnonCT S
1 reviews | Active since Mar 2011
07 Dec 2019, 15:12
Good and Bad Experience at Tokai Store
Two parts to this review. The Bad. 3rd time I have ordered something via the call Centre and been told the items would be waiting for me, and third time the store had no idea. Shocking customer experience and really annoying. The Good. In store service, especially from Paul the British guy, was fantastic. Cash tolls were down due to power outage and I was happily and capably assisted by the store team, Pail in particular (guy with the mic and mustache was equally helpful) - really made things easier for me.
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Builders Warehouse's replyOfficial
07 Dec 2019, 16:03Hi Jason,
Thank you for your review.
I am sorry to hear that this isn't the first time it's happened, none of our customers deserve this sort of experience. Please allow me to address these concerns you've raised and I will ensure that you receive the feedback.
On the other hand, I am very glad to hear that you got great service from my colleagues. As a business to you as our loyal customer, I can reassure you that we do our best to ensure that all our customers receive only the best service.
Please note that I will remain in contact with you, I will phone you the minute I receive the feedback regarding the way forward to improve our service from our click and & collection department in the store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh
Thank you for your review.
I am sorry to hear that this isn't the first time it's happened, none of our customers deserve this sort of experience. Please allow me to address these concerns you've raised and I will ensure that you receive the feedback.
On the other hand, I am very glad to hear that you got great service from my colleagues. As a business to you as our loyal customer, I can reassure you that we do our best to ensure that all our customers receive only the best service.
Please note that I will remain in contact with you, I will phone you the minute I receive the feedback regarding the way forward to improve our service from our click and & collection department in the store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh
Builders Warehouse's reply07 Dec 2019, 16:03
Official
Hi Jason,
Thank you for your review.
I am sorry to hear that this isn't the first time it's happened, none of our customers deserve this sort of experience. Please allow me to address these concerns you've raised and I will ensure that you receive the feedback.
On the other hand, I am very glad to hear that you got great service from my colleagues. As a business to you as our loyal customer, I can reassure you that we do our best to ensure that all our customers receive only the best service.
Please note that I will remain in contact with you, I will phone you the minute I receive the feedback regarding the way forward to improve our service from our click and & collection department in the store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh
Thank you for your review.
I am sorry to hear that this isn't the first time it's happened, none of our customers deserve this sort of experience. Please allow me to address these concerns you've raised and I will ensure that you receive the feedback.
On the other hand, I am very glad to hear that you got great service from my colleagues. As a business to you as our loyal customer, I can reassure you that we do our best to ensure that all our customers receive only the best service.
Please note that I will remain in contact with you, I will phone you the minute I receive the feedback regarding the way forward to improve our service from our click and & collection department in the store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh