Go to Chamberlains!

Sadly, whenever my husband and I shop at this store, we always have a delay at the till. Last time, besides other issues, it was due to there being no barcode on a certain product. The cashier sent me to get a product with a barcode. Turned out there were no other products, or anything similar.... Also, my husband was refused Pensioner Discount on Wednesday as he does not have a Builders Warehouse card. However, on the phone he was told he can still get the discount without having to take out a Builders Warehouse card. Shop assistants are very seldom available to help. Prices are seldom displayed. The whole shopping experience always leaves us extremely stressed. We've decided to go elsewhere for our garden and hardware requirements. I believe there is hope in rectifying customers' shopping experience at this store. I believe the staff just need to be taught good customer service skills and how each department operates, e.g. how by not checking barcodes are on products, there's a delay at the till, not just for that customer, but the ones still in the queue. I hope to go back one day and be pleasantly surprised!