Give Builders a big miss and go to CHAMBERLAINS

I bought an air-condition unit at Gift Acres Lynnwood and paid for the installation thereof on 22/01/2026. The appointment was confirm for installation on 02/02/2026 @ 09h00 and special instructions to call me before they come out. Cust order no ***.

Due to the fact that no one arrived I called the branch and spoke to Marloku who promised to investigate and call me back immediately. Not calling me back I again phoned the branch- this time she was in the toilet. Insisting that I speak to the manager I was transferred to Mary. She took note of my query. 10 minutes later I received a call from For Sure (installation) informing me that they have only received the order this morning and therefore will not be able to help until Friday 06. This person blames Builders 100% for their incompetence.

Mary then called me back and ask if the installers are coming out today, I explained the above to her and she informed me that they did in fact received the instructions on 22/01 already and she have the proof of paperwork.

It is absolutely shocking that builders are using a sub-contractor who blatantly lie and blame the staff at Gift Acres, furthermore this person read me all the T&C for installation and fees I will be liable to pay - WHAT THE HELL - you quoted me for the installation, I paid you, and this compony now comes with there T&C. This contract is between Builders and myself.

However this service is totally unacceptable and unfortunately Builders are to blame, if you outsource your services to a back street company, you must face what comes your way. I do give Mary credit, she did go out of her way to try and solve the issue.