George branch

We bought a Ryobi lawnmower online, and when we received it - we noted that it's faulty. We sent the lawnmower back at the end of March, and got told that they will get one from the nearest branch. About a week ago, I received a call asking if I brought the lawnmower back??? Not sure how you don't have this noted down on your system? Anyways, got told by the lady that she will quickly call me back - she just wants to see where she can get a lawnmower from... I'm still waiting.

I called into builders twice now, every time I get put on hold and they eventually want to start talking to me again, they can't hear me anymore?