Generator? What generator???????

Good afternoon,

With the continuous loadshedding we are having I decided to take the leap and purchase a generator. After many hour spent researching and getting advise I opted for the Grip 5.5Kva Petrol generator. When setting up the online profile I was pleasantly assisted by the operator and all went smoothly however this came to an abrupt halt thereafter. After selecting a store (limited choice as I suspect due to high demand) I found that the online system said there were 2 available at Builders Fourways. After the prescribed waiting period I called the store to enquire if my collection order was ready and was informed that someone would contact me back. I then received a call informing me that there is in fact no stock available at the store I selected (although there is according to your website).

The person assisting me on the phone was exceptionally helpful and I appreciate that immensely however that is not the point.

I was informed that there is in fact no stock or whatever stock is at selected stores could be damaged / out of the box. I was then informed that they would be able to order me one however ETA is around 3 weeks! 3 weeks???????????????????????????????

I am not one to usually complain however I find this unacceptable. I have now paid for something and have absolutely nothing to show for it. I am not willing to wait 3 weeks, if I was aware of that I would have bought this from an alternative supplier and hopefully received this on the same day / following day.

Please contact me urgently to arrange for an immediate refund or the delivery address of where this can be delivered before close of business tomorrow.