Gazebo's From Builders Warehouse

<p>This report serves to warn people about purchasing a Gazebo from Builders Warehouse. I purchased a "Bolt Together Gazebo" from Builders Warehouse in December 2015 with a one year guarentee. In December 2016 I discovered that the canvass cover was weathered beyond repair. The cost of this Gazebo was R3000-00. I approached Builders Warehouse as to a solution for the problem as when I purchased it I informed the salesman that this was for outdoor use and would permanently be placed in position. I was not informed that the cover has to be removed after each use as I would never have purchased it then. It took until Feb 2017 for them to get back to me finally with an answer that there was nothing they could do for me. This was after asking them whether they thought the cost of the Gazebo was justified at R3000-00 for one years usage. Their answer to this was that the booklet stated that the cover was not weatherproof. I never recieved a booklet with the purchase. I have ither structures that have been outdoors for around 10 years and the covers are still in good condition. This says that the products that Builders Warehouse are selling are inferior products and should not even be considered when looking for a Gazebo.</p> <p>The other problem is that the sales personel do not know their products and misinform customers. From now on I will buy only basic items from Builders Warehouse as the staff of other outlets seem to know their products and are willing to resolve when a problem arrises.</p> <p> </p> <p>It seems that Builders Warehouse import inferior Chinese products and are not willing to support their customers within the guarentee period.</p>