LM
Lufuno M
1 reviews | Active since Oct 2011
27 Sept 2017, 17:43
Gate motor issues!
I phoned builders warehouse on the 15th of September to report an issue I have with my gate motor, i was informed by the store that Gemini would get in touch with me however no 1 from Gemini contacted me. I bought motor in March and it’s already giving me issues! Nobody is interested in helping me.
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
28 Sept 2017, 09:30Good day Lufuno,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Glen Eagles store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,
Builders Warehouse's reply28 Sept 2017, 09:30
Official
Good day Lufuno,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Glen Eagles store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Best regards,