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Moferefere M

1 reviews | Active since May 2016

09 May 2016, 17:38

GARBISH RENDERED FOR A SERVICE

<p>I experienced&nbsp;a&nbsp;horror of interaction&nbsp;from a builders warehouse store in Evaton on the 01 May 2016 when i went to buy out door chairs. Having been their to request a qoute during the week before my visit on the day stated above, I found that the chair was priced at R120.00 each. I then came on the day&nbsp;above stated to buy chairs but found that the price tags were removed from the chairs. I then requested a qoute which was not printed because I was told that it is not printable. The qoute was R94.00 a chair after which I went to pay for 20 chairs at their till having gone to the chairs with a sales assistant to show him which ones I wanted. but, after taking just 10 chairs out to the vehicle I was then approached by a lady charging towards me as if there was someting I did wrong, she then told me that she has to take chairs back because I was sold a wrong item.</p> <p>I went back with her in the store quitely hoping to hear her out as to which item I took&nbsp;which I&nbsp;did not choose myself and pay for? but, I was shocked to hear that the very chairs I have requested a qoute for before I buy them in her presence in the store was actually the wrong item I was sold which left me utterly disgusted, even worse by her behaviour as a key individual in that business. I heared no appology from her, instead wanted me to give her my name for returning the goods in store for which I refused and to my disgust again she chooses to write&nbsp;the name of the organization bearing on the shirt that I was wearing.</p> <p>I wish to&nbsp;warn other people going to this store of the non existance of consumer awareness and regard for the business they bring to this particular brand.</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply10 May 2016, 06:17
Official

Hi Moferefere

Thank you for your feedback.

I'm sorry your recent visit to our store wasn't a pleasant one.
This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into. We'll make sure preventative measures are put in place so that this doesn't happen again.

Thanks again for taking the time to contact us and I appreciate your feedback.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent