Frustrated that my refund is not in my account.

I ordered a product which you had no intention of delivering (false advertising), which I now very much need with Stage 6 load shedding looming. You are now sitting on the capital required to invest in something that can provide me with backup power. I do not want a Builders Warehouse credit. I want the product that I ordered. As you are not able to provide this, I want my money back. I have provided the required eye-watering amount of personal information as per your refund process. I do not have my funds back. I will take this to consumer councils, social media etc.