FW
Frikkie W
1 reviews | Active since Nov 2018
09 Nov 2018, 19:21
From bad to worst service
Bought materials online from biulders, two weeks later still no delivery. Phoning and sending mails was unsuccessful. Even asking for a refund was a waste off time. Eventually was told that there is no stock, this is what you get when you pay R1400 shipping. I will never buy from them again or recommend biulders to anyone. And looking at other reviews on here, the service has been going down. So please beware, do not buy online.
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Replies (2)
Builders Warehouse's replyOfficial
10 Nov 2018, 08:13Hi Frikkie,
Thank you for your feedback.
I'm sorry to hear about your experience with regards to your online order. We take all concerns seriously and can assure you that it will be investigated.
I've sent your details to the relevant department and I'll follow up to have this matter resolved. As soon as I have feedback, I'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your experience with regards to your online order. We take all concerns seriously and can assure you that it will be investigated.
I've sent your details to the relevant department and I'll follow up to have this matter resolved. As soon as I have feedback, I'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Builders Warehouse's reply10 Nov 2018, 08:13
Official
Hi Frikkie,
Thank you for your feedback.
I'm sorry to hear about your experience with regards to your online order. We take all concerns seriously and can assure you that it will be investigated.
I've sent your details to the relevant department and I'll follow up to have this matter resolved. As soon as I have feedback, I'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your experience with regards to your online order. We take all concerns seriously and can assure you that it will be investigated.
I've sent your details to the relevant department and I'll follow up to have this matter resolved. As soon as I have feedback, I'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
FW
Frikkie W's updateReviewer Update
14 Nov 2018, 11:12This order is now going into the 3rd week and still no delivery, why do you promise to resolve issues and nothing gets done. You have now changed the shop from builders southgate to builders centurion, and they should have delivered on the 12th, so when and how do I get my refund???????
There is no more patience, get your act together.
FW
Frikkie W's update14 Nov 2018, 11:12
Reviewer Update
This order is now going into the 3rd week and still no delivery, why do you promise to resolve issues and nothing gets done. You have now changed the shop from builders southgate to builders centurion, and they should have delivered on the 12th, so when and how do I get my refund???????
There is no more patience, get your act together.