1 reviews | Active since Aug 2016
Free bad service with every return
I wanted to return something to Builder's Warehouse Boksburg, and the service was disappointing. Luckily Richard really helped, but Emmerentia (from the returns department) was very unpleasant to interact with. She has no enthusiasm, she's not friendly, and she's a good deterrent to customers, because I don't want to go back. Good thing there's a Mega Mica in close proximity to the store. Her attitude is clearly disappointing, considering I always shop there, and I recommend Builders to people. But I guess those days are over. Instead of treating loyal customers with loyalty points, we get bad service. That's just sad.
Good day Bryan,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Boksburg Store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel
Good day Bryan,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Boksburg Store.
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Bronwynne Nel