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Item: Builders Warehouse
Rating: 1
Author: Mark N

Ordered HellermannTyton HelaCon wire connectors (10x 3-way orage; 10x 4-way clear and 10x 5-way blue). Received Builders Warehouse wire connectors instead. They were marketed as Helacon, but were not genuine parts, were the wrong size, and colour codings and one package contained the wrong qutantity. This is ***** to market a non-genuine part as genuine.

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Replies (1)

Builders Warehouse's replyOfficial

06 Jan 2020, 13:46

Hi Mark,

Thanks for your feedback, we appreciate you communicating your concerns.

I'm sorry to hear the above and for the inconvenience it caused, none of our customers should be experiencing this. I am in the process of addressing this matter with our buying team.

Thanks for taking my call earlier, I'll make sure we rectify this issue and will provide you with the feedback.

I hope you have a great day remaining.

Regards,
Josh

Builders Warehouse's reply06 Jan 2020, 13:46

Official