***** and *****!!!!!

I made an online order on the 23 June and paid, email was sent to me confirming my delivery will be on the 27 June. On the day I received no communications whatsoever and no delivery was made. On the 29 I called into the Contact Centre arounnd 9 am and the consultant was unable to get hold of the Builders Superstore in Soweto oh which that was the Branch allocated my purchase, she then took down my details and said she call me back, again no call received. I called later in the day and to my suprise Grant Koopman advised that the store (Soweto Power Park) closed early and he will escalate and get back to me on the 30th. No call on the 30 June so I called again and this time was put through to the store and spoke to Mapontso who advised that the store Manager Mpho will check for stock in other stores and arrange for delivery. 1 July I did not receive any communication and eventually decided to go there myself at 16h30, to my suprise the so called Manager who was supposed to source the product from other stores had not done anything in fact she was just sitting around, because at that time I was standing there she called and eventually told me they had found the product at another store assuring me that they will pick it up first thing today 2 July do the paper work and have it deliverd. it is now 17h09 I have called into the contact centre 5 times and suprisingly no one can get through to the store and again I am told that to get a refund they need to contact the store. So I am sitting with no product and yet it was paid for it.