Forced Sale

I thought I should bring this to light regarding the Builders Warehouse’s return policy. First point, there is no return policy, once you buy an item you can never return it. If you bought a wrong size, too bad, next time hire a pro to do accurate measurements for you. However, if you really want to return something because you really can’t do anything with it, perhaps wrong size, or they delayed your order for so long that you ended up ordering from other vendors, or you are completely dissatisfied with the quality of the product, you will have to pick up the phone and call them and beg them to come pick your item. Then they will say, “well, since you were too stupid to not see the exact measurements and fittings within your space against the online numbers, the degrees measurements, to miss the colour you are seeing on the screen that it might be a bit different from the colour you get as a product etc. You are wrong. Since you are the one who is wrong and not us, we are going to have to charge you to correct your mistake, you will pay R350 for a collection fee”. The issue of course is that if you are returning an item that costs R300, paying R350 to return it won’t make much sense at all, the question will then be do you pay for the *** to go back or you simply accept that you are stuck with the ***.