For 5 stars to 1

I have resorted to Hellopeter as this might speed things along.

My husband and I recently bought a new apartment which we have renovated. As I sold all my old furniture with our old apartment we had to purchase new furniture and i had my heart set on a certain model fridge. I found this fridge on builders warehouse's website after looking all over the western cape. I thought this might be to good to be true and called the 086 number and asked the store to check that the fridge on the website was indeed the exact same one as they had stock of. I was assured yes it was. I had to pay R825 for delivery from Table View, but it would be worth while as i would not find the model anywhere else.

My fridge was delivered two days later. When they removed the wrapping, the fridge was the incorrect model. As they moved it into the position my brand new floor was damaged with two sets of groves carved into my floor from my lounge to my kitchen.

I have been dealing with the branch and my patience is starting to ware out, I have had my floors repaired in the meantime as I can't wait for insurance claims etc, but i am still sitting with the incorrect fridge for which i paid a fortune for delivery while i could have had the same fridge cheaper and free delivery.

I would like my delivery fee returned to me. I am a regular shopper at Builders (weekly), but I am very unhappy with the service and aswell as the fact that the fridge is STILL incorrectly displayed on your website. Clearly Builders Warehouse could not care less.

I currently had another order, which i also have received no feedback on (Constantiaberg branch). I plan to cancel that order and take everything back i possibly can for a refund.

I'll give you 1 star - and that star is purely for Fionca. (as per my previous review)