DR
Donovan R
1 reviews | Active since Dec 2009
17 Sept 2015, 11:33
Five days to get a simple quote
I called the Builders Warehouse call centre five days ago and spoke to Zainap for a quote on five different types of building material to be delivered. Zero response. I then called yesterday and spoke to Xoliswa who promised me she'd have the quote via email before I start work this morning. Well, I started work 4 hours ago and still nothing. I phoned a third time and spoke to Alainah an hour ago. Still nothing.<br> I think this is a fair indication that Builders Warehouse could not be bothered with my business. Why even have a call centre?
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Builders Warehouse's replyOfficial
17 Sept 2015, 12:04Hello donrobin,
As per our telephonic conversation, thank you for your feedback.
I sincerely apologise for the lack of service you received from us, this is not the type we strive and definitely not a type of service you deserve.
I can assure that you will be receiving your quote from us shorty.
We have put measures in place to ensure this doesn't happen again.
Please accept my apology for this matter.
Regards
Chesney Shepherd
Customer Services Manager
As per our telephonic conversation, thank you for your feedback.
I sincerely apologise for the lack of service you received from us, this is not the type we strive and definitely not a type of service you deserve.
I can assure that you will be receiving your quote from us shorty.
We have put measures in place to ensure this doesn't happen again.
Please accept my apology for this matter.
Regards
Chesney Shepherd
Customer Services Manager
Builders Warehouse's reply17 Sept 2015, 12:04
Official
Hello donrobin,
As per our telephonic conversation, thank you for your feedback.
I sincerely apologise for the lack of service you received from us, this is not the type we strive and definitely not a type of service you deserve.
I can assure that you will be receiving your quote from us shorty.
We have put measures in place to ensure this doesn't happen again.
Please accept my apology for this matter.
Regards
Chesney Shepherd
Customer Services Manager
As per our telephonic conversation, thank you for your feedback.
I sincerely apologise for the lack of service you received from us, this is not the type we strive and definitely not a type of service you deserve.
I can assure that you will be receiving your quote from us shorty.
We have put measures in place to ensure this doesn't happen again.
Please accept my apology for this matter.
Regards
Chesney Shepherd
Customer Services Manager