FIRED EARTH PAINT

Item: Builders Warehouse
Rating: 2
Author: ERIKA G

<p>I bought a 20 litre wall & ceiling, fired earth. Very poor quality. I had to use about 4-5 coats on walls. </p>

Helpful (0)

Replies (2)

Builders Warehouse's replyOfficial

27 Apr 2017, 08:34

Good Morning Erika,

Thank you for your feedback.

I’m sorry to hear the paint you’ve purchased is of poor quality. This certainly shouldn’t be the case.

I’ve escalated your complaint to the branch manager at the Walmer store, who will be in contact with you regarding this matter.

Thank you once again for bringing this matter to our attention.

Have a good day.

Regards,

Natalie Adams
Customer Contact Centre Agent

Builders Warehouse's reply27 Apr 2017, 08:34

Official

Good Morning Erika,

Thank you for your feedback.

I’m sorry to hear the paint you’ve purchased is of poor quality. This certainly shouldn’t be the case.

I’ve escalated your complaint to the branch manager at the Walmer store, who will be in contact with you regarding this matter.

Thank you once again for bringing this matter to our attention.

Have a good day.

Regards,

Natalie Adams
Customer Contact Centre Agent

ERIKA G's updateReviewer Update

07 Jun 2017, 12:50

I just want to thank Fired Earth and Builders Warehouse for the positive manner that this was handle.

Very professional.

ERIKA G's update07 Jun 2017, 12:50

Reviewer Update

I just want to thank Fired Earth and Builders Warehouse for the positive manner that this was handle.

Very professional.