Finishing Touches

<p>I tried to get a quote for a bedroom blind from Finishing Touches (the decor unit at Builders Warehouse, Constantiaberg branch) on Tuesday 1st November 2016. Only one attendant by the name of Candice was on duty at 11h30 and as luck would have it she decided to go walkabout. I waited for half an hour for her to return and was informed by a floor manager that she was not in the canteen but was thought to have gone shopping ! He was very helpful and apologetic, took my details and the specifications for the blind and undertook to ensure that Candice reverted to me with a quotation, either by email or telephonically (after she had been spoken to about her unauthorised absence). Two days later I am still waiting for my quotation. In addition, when I tried to phone Builders Warehouse this morning at about 11h00 to speak to a manager I was put on hold indefinitely and unable to get through to the store again when I tried to redial on a number of occasions. I suspect that nobody wanted to handle the complaint. Very shoddy customer service - if you can't do the basics, then it would be better to shut down the unit. Less embarrassing for all concerned ...</p>