Feeling frustrated

Staff at Builders Wearhouse Vaal (Bedworth centre) they are the worst… we made payment into the account then went to the store to collect staff they tell us no they wait for head office but they will notify head office …fine we go back and wait for a call nothing comes up The following morning we go back they tell us the people who were assisting us they not the and the other one has to start the process from scratch we ask them can’t they phone the head office and ask if they got payments so that they can load it they say no they are not allowed to call head office imagine … we need the fittings for the jojo tanks we paid for them we are running a centre that serves people food daily how are we now supposed to cook for those people? Yoh I hate that store…. How can they not be allowed to phone their head office when they have a problem