Feedback on product

This is just a general observation / complaint:<br> <br> I saw some wallpaper at Builders that I really liked, but that particular store did not have stock. I went online to the Builders website and made an enquiry about sourcing some from another store. I received fantastic help from a very efficient lady (Melissa) and within 5 days I had the product I wanted (delivered to the store closest to me).<br> <br> The next week I was back at a particular Builders store and saw another product I wanted. However, again that particular store did not have stock. I went to a man working in the store (Peter) and asked him to please order me this product. He went online (while I was there) and confirmed that the product was available at other stores and that he would order it for me. He took my details and confirmed that he would call me when it was delivered. Fast-forward 3 weeks later and I still have not received any call or feedback. <br> <br> The discrepancy in service I received is vast. It seems that if you want something done right that you have to go \to the top\", as the people \"on the ground\" (whose job it is to do this) have no interest in helping or no interest in customer-service. Disappointing. "