Faulty Things
You keep selling us faulty things. I brought a tree cuter last week Wednesday . When I try to work on the weekend is not working. I don’t understand why you don’t exchange for some not working .
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Builders Warehouse's replyOfficial
22 Oct 2025, 08:07Hi TTKa,
My apologies for the defective item you received and for the inconvenience.
Before any decision is made to replace, refund, or repair the item, it will first need to be assessed either in-store or on-site, and based on the fault and product warranty terms.
Once we have gotten feedback from that, we will know the way forward.
You can read more about it by clicking on the link below:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOoqBYooYJjis7-fE3kfiMcUiVZv85ce5U3VJSFUXWuSfNzuN04Gx
. JF
My apologies for the defective item you received and for the inconvenience.
Before any decision is made to replace, refund, or repair the item, it will first need to be assessed either in-store or on-site, and based on the fault and product warranty terms.
Once we have gotten feedback from that, we will know the way forward.
You can read more about it by clicking on the link below:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOoqBYooYJjis7-fE3kfiMcUiVZv85ce5U3VJSFUXWuSfNzuN04Gx
. JF
Builders Warehouse's reply22 Oct 2025, 08:07
Official
Hi TTKa,
My apologies for the defective item you received and for the inconvenience.
Before any decision is made to replace, refund, or repair the item, it will first need to be assessed either in-store or on-site, and based on the fault and product warranty terms.
Once we have gotten feedback from that, we will know the way forward.
You can read more about it by clicking on the link below:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOoqBYooYJjis7-fE3kfiMcUiVZv85ce5U3VJSFUXWuSfNzuN04Gx
. JF
My apologies for the defective item you received and for the inconvenience.
Before any decision is made to replace, refund, or repair the item, it will first need to be assessed either in-store or on-site, and based on the fault and product warranty terms.
Once we have gotten feedback from that, we will know the way forward.
You can read more about it by clicking on the link below:
https://www.builders.co.za/returns-refunds?srsltid=AfmBOoqBYooYJjis7-fE3kfiMcUiVZv85ce5U3VJSFUXWuSfNzuN04Gx
. JF