Faulty Paints and Lack of Assistance

In December 2022, I bought several paint buckets from your store, which I understood to come with a five and ten-year guarantee. I still have some of the original buckets that clearly display the brand and guarantee period. However, despite the fact that it has not even been three years since the purchase, I have noticed significant fading of the paint color, which I believe indicates a defect in the product.

I visited your store (Limpopo province, Mokopane town) with my bank statement as proof of purchase, since I do not have the original receipt. Unfortunately, I was told that there is no way to assist me without a Builder’s profile or the original receipt, which I find unreasonable, especially given that I have the product packaging and proof of purchase.

I believe that as a consumer, I am entitled to the guarantee I was promised at the time of purchase, and I am disappointed with the lack of support and assistance in resolving this matter. I kindly request that you review my case and provide a suitable solution, whether it be a replacement, refund, or another form of resolution.