faulty compressor

<p>On the 13th August we bought a compressor, Sunday I sprayed a vender and a bumper, the compressor worked fine and went to full pressure 3 times as I sprayed before just cutting of. As if the motor got stuck. I tried to start the compressor again it just made a strange sound and smell. I left it to cool down to see if maybe it was hot, but it still didn't want to start. Monday I phoned the shop and spoke to Ransom and told him about it. He said he will get me another machine then I can just exchange it the next day. After an hour or so he phoned me back and said their policy states that the machine must first go for assessment to see what the problem is. And that he won't exchange it just yet. The next day when I dropped the machine off he said it could be a manufacturing problem and that a few of these machines came back with the same problem. I phoned everyday a few times to find out what's happening and every time they say they will phone me back or they're waiting to hear from the supplier and so on and so forth. After all the phone calls Joyce confirmed on Thursday that it is a manufacturing problem she said they will come back to me on Friday as Ransom was day off. Friday I phoned them and Ransom said that its been fixed but they (supplier) couldn't deliver it on Friday and weekends they (supplier) don't work, after telling them numerous times that I need the compressor asap since I'm busy spraying my fiance's car and now have to redo most of it thanks to the manufacturing fault....on Monday I phoned them again what's happening, Ransom said I must speak to Joyce, she told me she's going to phone them again and find out what's going on and will phone me back, when she phoned she said she will only know 12o'clock and will phone me then....2o'clock no phone call, so I phoned them, Joyce was on lunch I spoke to Ransom again and he couldn't tell me what's going on, he said on her paper work it stated we will get it on the latest by Friday, so I asked to speak to speak to the manager, after explaining to him the situation he said I must just be patient and bare with them.</p> <p> </p> <p>After being promised that I will have it the latest today 22 August...so from 15 August up to today I'm still waiting.</p> <p> </p> <p>Just to be clear on explaining my frustration, I'd like to state that upon the day of purchase me and my fiance was sitting in front of the shop and contemplating whether we should buy this compressor or not, she said let's buy a new one then we know we won't have any problems given second hand objects don't deliver any satisfaction...</p> <p> </p> <p>Also I would like to state that I was told ill get a new compressor, they just took that one with the manufacturing fault and fixed it??? Might as well just saved myself the trouble and endless phone calls and money and bought a second hand one, if it broke I could've send it in for repairs since that is what's happening now. I've lost 1ltr of pearl spray and a spray gun that I couldn't clean as there was no air, thinners, hardener, primer...time....this is not service and I would prefer a refund please. Never in my life have I bought a brand new item and have to take it back the next day due to manufacturing fault then it can't be exchanged due to policies and procedures? Where is the 7 day exchange policy then?</p>