False website products!!
Ordered a part online when delivery guy came through the part was not even what's on the website I called the customer care number the agent tried to get a hold of the store but was unable to so he took my contact details to request for them to call me but no one did after 2 hours of waiting I called the guy said what they had delvired to me is what is on the website but it wasn't it's a completely different item he said that he would call me back no one ever called me. I then called again on Monday 03 Feb but the person assisting me then took my details but no one has bothered to call me I've sent an email to your info address I only got a reference number but no one has called or emailed. I'm feed up with the ridiculous stories when I call what's worse is that I've paid for a product that's not what I wanted your website has false images of the products you say you sell. *** - Ref no with no response at all Builders Online Invoice ***
Thanks for your feedback.
I'm sorry to hear the above, we don't want you to have this sort of experience.
I tried calling you now, I had a look through your notes and I see that my colleague contacted you after seeing your email and transferred you to our team in-store for assistance.
As a business, we always strive to give great service, our website shouldn't be an exception to this and I will ensure we improve your experience.
Please note that I will try calling you again, I need more information regarding who you spoke to at our store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh
Best regards,
Thanks for your feedback.
I'm sorry to hear the above, we don't want you to have this sort of experience.
I tried calling you now, I had a look through your notes and I see that my colleague contacted you after seeing your email and transferred you to our team in-store for assistance.
As a business, we always strive to give great service, our website shouldn't be an exception to this and I will ensure we improve your experience.
Please note that I will try calling you again, I need more information regarding who you spoke to at our store.
Thanks for making us aware of your concerns, I will remain in touch with you.
Regards,
Josh
Best regards,