DP
Desire P

1 reviews | Active since Nov 2012

31 Jul 2024, 14:53

False adverti*****t online

I purchased a fridge online, not at all happy with the product, it is not correctly advertised, it says 300l Net capacity but is about the same size as my previous 157l fridge, about 5cm higher and maybe 5cm wider, I have been trying since Monday to arrange for them to pick it up. Nicole phoned me on Tuesday, just needed to confirm something and will get right back to me, still nothing, I have phoned, emailed, nothing. The product is being used as I sold my fridge so I do need one and the longer they are taking the less they ae likely to return it. They can use it as a demo, as a warning for other customers looking to buy this dinky toy of a fridge being advertised as "300l" for all I care

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply31 Jul 2024, 15:05
Official
Hi Desire,

Thank you for contacting us.

I'm sorry for the service you've received and that you're still waiting on feedback.

We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.

I'll follow up on this and we'll be in touch. 

Kind regards,
AO

Best regards,

DP
Desire P's update01 Aug 2024, 09:09
Reviewer Update
Big surprise, still no feedback. I went to the store for comparison between 2 fridges, the original price in store says marked down from R5899 (save R900) and online it says marked down from R6799 (save R1800) so another false adverti*****t...