FK
Franzel K

1 reviews | Active since Nov 2024

17 Sept 2025, 18:16

False advertising, slow to admit their mistake, still no refund after more than a month

I purchased a product based on their adverti*****t, which turned out to be misleading. After several attempts, the company finally admitted their advert was false, but despite acknowledging their mistake, they have not issued my refund. It has been over a month with numerous follow-ups and still no resolution. The lack of accountability, slow response, and failure to honor a basic refund is extremely disappointing. I would caution others to be very careful when dealing with this supplier.

0
Replies (7)
Builders Warehouse
Builders Warehouse's reply18 Sept 2025, 08:28
Official
Hi  Franzel, 

I'm sorry for the experience you've had and for the service received. 

I can certainly understand your frustrations.

I've checked and I can confirm that your refund is on your Builders profile and you may collect the refund from any Builders store.

Kind Regards
KD 
FK
Franzel K's update18 Sept 2025, 08:33
Reviewer Update
Good day

The closest Builders is 200km from me. I will definitely not be driving there to get a refund that is due as a result of your mistakes.

Regards
Franzel
Builders Warehouse
Builders Warehouse's reply18 Sept 2025, 08:43
Official
Hi  Franzel, 

I understand, I will be sending you an email shortly with a refund form and what is required to have the refund sent to your bank account.

Kind Regards
KD 
FK
Franzel K's update18 Sept 2025, 08:53
Reviewer Update
Hi,

The refund request has been made on 21 Aug. Documents have only been requested on 10 September and I submitted the same day. The refund is not being processed
Builders Warehouse
Builders Warehouse's reply18 Sept 2025, 09:05
Official
Hi Franzel, 

I've checked and I don't see any previous tickets from you. 

Please can you provide me with that reference number so that I can follow up or can you reply to the email sent. 

Kind Regards
KD 
FK
Franzel K's update18 Sept 2025, 09:12
Reviewer Update
Forwarded all communiction 1G7CD
Builders Warehouse
Builders Warehouse's reply18 Sept 2025, 09:21
Official
Thank you, I will follow up with the team. KD