FALSE ADVERTISING!!!!!!!!!!!!! HOW WRONG CAN A CUSTOMER BE?

<p>This is the worst advertising experience i have had and the worst experience at builders warehouse, where you buy what you see on the advert and on display at the store and it is nothing of the sort after you have paid over R8000.00 for what you want. I went into builders warehouse boksburg last week sunday the 22/05/2016 to go and buy a axe, in the end i bought 2 one small and one large. As i entered the store their was a display with the 2500 lt jojo and the motor to pump the water, at the info desk i asked if what you see on the dispaly is what you get for the price of R3999.00 and the answer was yes, for R3999.00 you get a 2500lt jojo, 2 taps, a pipe connecting the 1 tap to the water pump and the another tap to the garden hose fitting, I then asked until when is the promo valid, until the 06/06/2016 was the repsonse, i then said i will need to get back on the 28/05/2016 as i didnt have the funds available, so on the 28/05/2016 at +-14H35 i arrived at the store at the info stand and again i asked what do i get for R3999.00 on the 2500lt jojo combo, i was told i get whats up front on the display, i then said i want 2 of them, the management then said i need to go to the plumbing section and do the order there. I then went to the plumbing section to place the order, i had to wait for about 10 minutes before there was someone available and i then asked for the 2500lt jojo combo, i then said please make sure that there are 2 before i pay, the guy then said sure no problem he went and then checked and said yes ive got 2 the one on display as well as the one in the storage area. I then said i want to join the 2 jojo's and run off 1 pump with a T piece, so we went off to get the needed joints so that i could join the 2 jojo's, we went to the display up front to see what the setup was and to see what components i needed to join the 2 jojo's, i eventually paid for the 2 jojo's and the extra components at 15H25, the components to join the display set up together,</p> <p>i then had to go rent a trailer for the jojo's as i had paid for them and the extra connections to join the 2 together, as far as was told and informed i was to collect the jojo's and the pump set up as per the display which meant i needed NOTHING extra for the 2 jojo's.</p> <p>I eventually arrived back with a rental trailer to pick up the jojo's and the pump set up (in my mind this was what i had seen on display), this was just after 16H00, i then had to wait for them to bring the pumps as they are not kept with the jojo's, when the pumps arrived we found that the pumps was the pump alone and that there were no TAPS, NO PIPE, & NO CONNECTIONS, IT IS A PUMP ONLY!!!!!!!. i then said where is the rest, why cant i get the pump that was on the display unit the answer was simple it was the display unit and the rest is not INCLUDED, i got the display JOJO, i then had to with the help of the staff try figure out what other connections were needed to complete the set up to join the pump to the jojo, the advertised layout was a fully working jojo with a pump to pump water (which included 2 taps a pipe and the connectors). This is NOT what i got, i have had to spend another R413.00 on top of the R8261.51 to get 1 JOJO connected to a pump, i will need to cough up another R413.00 to connect the second jojo. I feel that this is totally unacceptable, i only paid for the last connection pieces at 17H04, so buildersware house boksburg wasted my entire afternoon i will give you a big thumbs up for that, and to top it all i had about 6 of the builders warehouse staff trying to sort my issue out and guess what? none could solve my problem, the answer was you need to buy the connections and the pipes and the elbows(one of the staff even phoned Engelbreght to find out if this was correct) If this is correct WHY ADVERTISE AND DISPLAY IT LIKE THAT?. So you wasted my time and your time and i now want you to PAY BACK MY MONEY and to come collect your jojo's, your pumps and the pieces of pipe, I ALSO EXPECT BUILDERS TO COVER THE COST OF THE TRAILER RENTAL DUE to your false adverting, SO THAT I CAN WASTE YOUR TIME. I will now go to game to purchase as im sure that they will sell me what they advertise. at other stores if you buy a chicken you get a chicken, you dont need to buy a wing and then a thigh if you want a full meal. STOP ROBBING PEOPLE. ALSO i dont expect a builders ware house person or manager from boksburg to phone me, i want the CEO to phone me as i see this as *******, well not just ******* false advertising involved as i had to COUGH UP extra just to get WHAT I NEEDED, all i wanted was to purchase what i saw on display and to get a run around like what i got today was totally unacceptable. Also all that we (the customers) got reminded about at 17H00 was that we were bassically wasting the staff and managments time as the store was now closed and we needed to get to the front of the store, and guess what when i got to the front of the store?. There was a row of customers and 1 cashier open so we had to wait again? Guess what?</p> <p>When i wanted the motor from the display it was chained up, no one had the key, was told this is the display unit only, when i got back from paying FOR the extra connections and pipes i wanted to take a pick of the setup so that i could sort myself out, but to my amaize the PUMP HAD DISAPPEARED WOW, the magic key was found. CONGRATULATIONS BUILDERS WAREHOUSE YOU *****ED ANOTHER CUSTOMER.</p>