1 reviews | Active since Jul 2011
False advertising
Builders warehouse provide false advertising with discounts vouchers to lure you in and then cannot fulfill the promises as per the advertising.
I signed up for their 15% voucher for the first purchase online and they promise an additional 10% for the online purchase in your birthday month(which is currently the case) making a total of 25% worth of vouchers but they dont send you vouchers via email and the site is vague and has very little information on how to go about getting these vouchers activated.
when calling the call centre they indicate the promotion is no longer available yet it is still on their website and has no such expiration date on the site either. After much debate and speaking to different consultants after almost a week they call to say "Good News, we have managed to obtain 2X15% vouchers instead". This was fantastic until the consultant tried to load it on my profile only to be told that it does not accept more than one voucher and it rejects the second one. so basically sorry for me but you can only have one of the promises we advertise.
i really enjoy shopping at builders and have purchased tens of thousands of rands from them over the last year alone but if this is the type of misleading attitude then i would rather not purchase in future and also share and spread the experience to warn future purchasers of their dishonesty.
Thank you for taking my call today and my sincere apologies for the line cuts.
I am currently following up on the above query and will revert as soon as I have further feedback. If there is anything else that I can help you with, please do let me know.
Kind Regards
Kurt
Thank you for taking my call today and my sincere apologies for the line cuts.
I am currently following up on the above query and will revert as soon as I have further feedback. If there is anything else that I can help you with, please do let me know.
Kind Regards
Kurt
Can you kindly check your emails as I have mailed you?
Kind Regards
Kurt
Can you kindly check your emails as I have mailed you?
Kind Regards
Kurt
After much back and forth for the las week, Kurt managed to load the discounts on the system and i made payment via the website but after the payment was made again the site kicked out the discounts and said payment cancelled. However my bank account was debited for the correct total value(including the discounts). Builders now cannot find my payment since last week and even after providing them with a proof of payment and screenshot of my bank account.
I have emailed several times to find out what is happening and called and left messages but i am now being avoided.
The leaves me with no goods and no money!!!!!
It seems builders really does not care to honor their side as long as they get the money and they can give you a runaround.
No wonder Massmart is doing retrenchments if this is how they operate......
After much back and forth for the las week, Kurt managed to load the discounts on the system and i made payment via the website but after the payment was made again the site kicked out the discounts and said payment cancelled. However my bank account was debited for the correct total value(including the discounts). Builders now cannot find my payment since last week and even after providing them with a proof of payment and screenshot of my bank account.
I have emailed several times to find out what is happening and called and left messages but i am now being avoided.
The leaves me with no goods and no money!!!!!
It seems builders really does not care to honor their side as long as they get the money and they can give you a runaround.
No wonder Massmart is doing retrenchments if this is how they operate......
My apologies for the delay in response.
I will be giving you a call shortly.
Kind Regards
Kurt
My apologies for the delay in response.
I will be giving you a call shortly.
Kind Regards
Kurt