DM
Dino M

1 reviews | Active since Oct 2010

05 Jul 2020, 18:43

false advertising and conflicting management responses.

i have always compared prices online among stores before i go out and make a purchase. Always been the case with me. Today was no different. I searched for scrubbing brush with handle and the Academy Brushware F4055 showed up as R75. I went to Rossburgh despite me saying I will never set foot there again due to **** service and previous hellopeter complaint. I chose the item and was scanned R135 at the till. Upon my query, and indian lady with glasses (supervisor) told me to purchase it online and collect in store. This sounded weird. I told her that i do not have an online account. In the meantime the cashier called for Kimishka who in turn told me something completely opposite to the previous supervisor.. she said i will not be able to get this product at the price and i will need to order it online! I then told her i will pay the R135 but while im at the till i will post a hellopeter report and while saying this, she discounted the item to R75! Why did she do this if she was so sure that she was right?? Is this an admission of guilt or fear of the hellopeter complaint?? Why does 2 superviors give conflicting responses? No training perhaps? How many other customers are being ****med in this manner? At the same time of my incident there was another irate customer at another till also threatening to report his issue on hellopeter. Builders Rossburgh should really shut its doors! Today was my last day i set foot in that **** place! Never again. I hope this post hits them where it hurts the most. Their bottom line!!! Enough is enough.

0
Replies (4)
Builders Warehouse
Builders Warehouse's reply06 Jul 2020, 15:38
Official
Hi Dino,

Thanks for your feedback.

I'm truly sorry for the experience you had, none of our customers deserve this. It is concerning hearing what you have been through which is why we would like to address it. We always strive to give our customers great shopping experiences, this isn't the way it should be.

Please send me the following on a private response and I'll make sure we address this with our team

- Your full name and contact number
- Your email address
- The article or barcode of the item
- The date you saw the price
- The date you visited the store

Looking forward to your private reply to further assist, kindly note that public replies will mask the info which disallows us to see the info.

Regards,
Joshua
DM
Dino M's update06 Jul 2020, 15:45
Reviewer Update
Hi Joshua

Name: Dino Matabal
Email address: ***
Product Code: 44138
Saw it on 05 July 2020 in website.
Visited store same day as i needed the product and live nearby. I always compare prices between Game (pavilion, makro and builders even for my hth for my pool)
This is the 1st time i am told different prices for online. I never had this issue before, always see the price on website and was honoured in store. Like the basin mixer as well i purchased some time ago.
DM
Dino M's update06 Jul 2020, 15:45
Reviewer Update
***
Builders Warehouse
Builders Warehouse's reply06 Jul 2020, 16:44
Official
Hi Dino,

Thanks for your reply.

Kindly note that I unfortunately can't see the above as it's a public reply. Could you kindly respond back with the same info on a private reply?

Looking forward to your private reply to further assist.

Regards,
Joshua