1 reviews | Active since Apr 2012
False advertising and bad service
I work in Stellenbosch and live in Strandfontein, yesterday i drove out to Tableview for the SWANN 8 channel kit with 4x 1080p cameras for R4999 AS ADVERTISED. i had called in earlier to confirm the product and reserve it. when i got there i noticed that this was a a 4 channel kit with 720p cameras, not what was advertised. they called today thanking me for bringing this error to their attention and only offering me 10% discount on the 4 channel 720p kit and no details on other options, the staff member who called me didn't even know details around the 8 channel Surveillance kit. Bad bad service for a very loyal customer, i'm probably going to go with Takealot and a direct competitors brand 8 ch 1080p kit for R5k also eagerly waiting for LEROY MERLIN to arrive in SA!
Hi Angus,
Thank you for your feedback.
I'm sorry to hear about the experience you've had with regards to the Swann 8 channel kit at our Tableview store. We take all concerns seriously and can assure you that it will be investigated.
I've sent your information to the store and we'll investigate with the relevant department. As soon as we have feedback we'll be in touch with you.
We appreciate your patience in this matter.
Regards,
Ivor
Hi Angus,
Thank you for your feedback.
I'm sorry to hear about the experience you've had with regards to the Swann 8 channel kit at our Tableview store. We take all concerns seriously and can assure you that it will be investigated.
I've sent your information to the store and we'll investigate with the relevant department. As soon as we have feedback we'll be in touch with you.
We appreciate your patience in this matter.
Regards,
Ivor
