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relebohile M

1 reviews | Active since Nov 2012

03 Jan 2017, 13:29

false advertising

<p>i am so dissapointed in the service i received with my builders warehouse account. it was advertised that their card could not be used at Game/Makro and Dion. no where did they state this was a promotion and had a date on which this promotion ended. to make matters worse on the morning of the 2nd January 2017 I phoned the call cenre to find out how the promotion worked and the consultant explained everything to me that i could use my builders warehouse card at Game. i then went to Game and shopped up a storm, only to get to the till and get told the promition is finished.... the level of embarassment i suffered is beyond explaination. someone please explain why such a reputable company would be misinforming clients so much.</p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply04 Jan 2017, 08:51
Official

Hi Relobohile,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent