False advertising
Purchased a Master Gas Braai evolve Pro 500 from them, they had the braai at the entrance with a rotisserie on the braai advertised at R7990.00 , I enquired if the braai comes with the rotisserie as advertised and was told yes. I made the purchase only to find out it does not come with a rotisserie as advertised at their entrance. Spoke to customer services and they said they made a mistake, so now I have to buy a rotisserie at an additional cost. Shocking service
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Builders Warehouse's replyOfficial
12 Oct 2017, 16:19Hi Rod,
Thank you for your feedback.
I’m sorry to hear that the items were advertised incorrectly.
This is certainly not the type of experience we want you to have.
Thank you for bringing this to our attention, and giving us the opportunity to resolve this matter for you.
We’ll be in contact with you as soon as we have more information.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,
Builders Warehouse's reply12 Oct 2017, 16:19
Official
Hi Rod,
Thank you for your feedback.
I’m sorry to hear that the items were advertised incorrectly.
This is certainly not the type of experience we want you to have.
Thank you for bringing this to our attention, and giving us the opportunity to resolve this matter for you.
We’ll be in contact with you as soon as we have more information.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,
's updateReviewer Update
13 Oct 2017, 15:27Customer service, agent contacted me today and offered me a rotisserie at N/C. That's what I call great service. but it should have been done before I went on to hellopeter.
's update13 Oct 2017, 15:27
Reviewer Update
Customer service, agent contacted me today and offered me a rotisserie at N/C. That's what I call great service. but it should have been done before I went on to hellopeter.