Failure to follow up on complaint

Xoliswa Mkwananzi<br> Customer Service Agent of builders express quickly responded on halo peter that the branch manager of walmer builders express will get hold of me to follow up on a repair of a ryobi high pressure cleaner that broke after 5 and half months. Neither her or the branch manager has rep**** as stated they will get hold of me.This is now almost one month later still no reply. This was second machine that broke within a year.In both cases builders express did not want to repair it. Dont be misled by the entrance sign that states that builders express will repair or replace faulty products within 6 months of purchase or the two year guarantee the sales person sell a ryobi high pressure cleaner to you.Be sure to study fine print