Extremely Poor service and lies

I spent R2900 at Builders Warehouse N1 city on Monday 2 January 2023. I bought paint and a leaf blower. Lonwabo helped with the paint, this young man was amazing and a true ambassador of what service should be like. He took us to every product and even gave advise on the products.

Then we needed a leaf blower where a gentleman helped us, told us this is a cordless blower and its all we needed at R699 on special. Great deal is what i thought. Upon getting home to test the product there was no charger or battery inside, after checking the box in black writing on the bottom of the box it says battery and charger not included. However this is small and not clear nor does it stand out, which om Ryobis part is poor tactics.'However i called the builders consumer line to complain that we were not told about the charger or battery by the salesman and has caused an inconvenience.

The consumer line contacted me 5 times over the last 3 days to ask if the store had phoned me, which only today did they contact me.

On Tuesday i took the unit back without the till slip, or the credit card it was purchased with. It was with my wife at work, i was on the opposite end of town and she sent me picture of my builders card, and the till slip.

I was refused a refund as i didn't have the credit card, telling me its policy, however a manager CAN USE DISCRETION TO HELP A CUSTOMER.

THEY REFUSED!!yes i lost my cool and got angry, but they had no remorse of how i was treated or showed any inclination of what good customer experience is. The manager on duty was Rosemary, and she had zero willingness to go the extra mile.

On top of that when pricing the charger and battery the battery was more expensive than the blower which is deceptive advertising.

This morning the admin manager of the N1city branch phones me, tells me its ******* according to CPA law to refund cash if the purchase was done on credit card. Another lie, as nowhere in the consumer protection act does it state this.

Upon phoning the CPA they confirmed that i was correct and that it is not *******. The consumer has the right to get his or her funds anyway they please.

The management in this store has no regard for customer experience or service and after going back today to get my refund on credit card as per there company policy, and not CPA law i will not be making use of Builders again id rather pay a little more and go to brights or BuCo.