Extremely Lousy Store Assistants

Yesterday I visited the Eden Meander branch in George after checking out their website for what I was looking for. I took the old towel bracket with me to show what I was looking for. The first assistant, young male, took me through a few isles in search for said item. He them asked another colleague who directed him to the other side of the store, and with me following. Passing by the info kiosk the young assistant asked a young female assistant who's department we are going to, if she has knowledge of the bracket and its availability. She immediately said that they were out of stock, on which I left the store. I went outside to go online again searching for for the same towel bracket on the Builders Warehouse website, and the called in asking to speak to the manager who wasn't available. After close to 5 minutes I eventually got hold of Dora, the deputy manager. I explained to her my experience, and she put me on to Jo-neil, a young man who went out of his way to help me. I sent him a picture via WhatsApp, still from outside the store, cos I could feel myself get uneasy about all that happening. It took Jo-Neil but a few minutes to reply to my message with the brackets that WAS AVAILABLE FOR IN STORE. I asked to meet him at the Info Kiosk in a few minutes, and he surely was there waiting to meet me. In the time it took me from the parking area to the Info Kiosk, Jo-Neil had gone that extra mile and sought to find a lower priced alternative.

I thanked him for going to the extra mile and that he must keep it up... As for myself, I started to totally lose it and went on a verbal feast showing my disgust with the two other assistants who failed dismally in what ever they did to f**k up the company's name... I paid and left after my extremely loud verbal foul mouth ranting...

You see, whilst approaching the Info Kiosk the second time I had this feeling of déjavu... Cos a few weeks before that I was looking to by a Big Jim 2 in 1 70cm Toolbox, which I also saw on their website. I meticulously took down al the details and screenshots. I then called the store to enquire about said toolbox. Then I was put through from pillar to post again irritating the **** out of me... I eventually got through to someone who was "willing to assist"...only to return to the phone to tell me the don't have stock. A few days after that phone call, I was in that vicinity and decided to pop in there to buy contact and chain... Still shopping for a nice toolbox, I walked over to that department to see if they had another toolbox I might like. I dumbstruck when I turned the corner looking right at the 70cm Big Jim 2 in 1 Toolbox that I had my eye on. I immediately asked the first assistant working close by about them, when these toolboxes arrived seeing that I called a few days back and was told that they didn't have any stock. He then told me that he works in that section and they've never had stock issues on said toolbox. I couldn't believe that the lazy ass mentality of some assistants, not all of them, but play into the hands of poor sales figures.