Extremely bad service at cashier

<p>To whom it may concern</p> <p> </p> <p>I visited your Durban builders warehouse store in Nandi drive and I needed to buy a cool drink , when I came to cash up at the teller, I did inform the lady at the register that I have an issue with my card and the chip is troubling, I did order a new card which is on back order , and I was told by my bank that they can swipe the card , the casher refused and she called the manager who was just walking passed (Mervyn)</p> <p> </p> <p>He (Mervyn) took the side of the cashier and said that they are not allowed to swipe a chip card, I’m the customer and I mentioned that there’s an issue with the card and my bank said I should swipe this card</p> <p> </p> <p>He’s response was : your bank told you that but didn’t inform us , this is really bull**** it’s like the store is living in the past and has no recall of how cards and technology works</p> <p> </p> <p>I was straight out refused , and your store lost a sale, due to the ignorance of your manager and cashier , there is no document or notice saying that you do not swipe chip cards</p> <p> </p> <p>I look forward to your reply</p> <p> </p> ********** <p> ********** 194</p> <p> ********** </p>