EXTREMELY BAD SERVICE

I BOUGHT A 115MM G-915 ANGLE GRINDER FROM OUR LOCAL BUILDERS EXPRESS IN JEFFREYS BAY ON 6/04/2019( HAVING USED MY LAST 1 FOR 8YEARS ) AFTER BEING ADVISED BY THE MANAGER OF THE STORE THAT ITS THE BEST MODEL FOR DIY, I USED IT FOR THE FIRST TIME 19/04/2019 AND AFTER ONLY CUTTING TWO AND A HALF TILES IT STARTED TO VIBRATE AND MAKE A TERRIBLE NOISE, I TOOK IT BACK TO BUILDERS 20/04/2019 FOR A EXCHANGE AND WAS ADVISED THAT BECAUSE IT WAS IN MY POSSESSION FOR MORE THAN 7DAYS IT WILL HAVE TO BE SENT BACK TO RYOBI. THIS IS UNACCEPTABLE AND ON THAT NOTE I WAS ADVISED TO TAKE UP THE MATTER WITH RYOBI..

WHY DOES THE CONSUMER PROTECTION ACT NO. 68 OF 2008 INDICATE THAT

IF GOODS OR PRODUCTS ARE OF INFERIOR QUALITY, UNSAFE OR DEFECTIVE, THE CONSUMER ARE PERMITTED TO RETURN THE GOODS TO THE SUPPLIER WITHOUT ANY PENALTY AND AT THE SUPPLIERS RISK AND EXPENSE WITHIN A PERIOD OF (6) SIX MONTHS AFTER RECEIPT.

SUPPLIERS ARE OBLIGED TO REFUND, REPAIR OR REPLACE THE DEFECTIVE GOODS AT THE DISCRETION OF THE CONSUMER.

IT IS THE CONSUMER’S RIGHT TO CHOSE EITHER OF THE ABOVE AND A SUPPLIER/ RETAILER MAY NOT DECIDE FOR THE CONSUMER.

IF THE CONSUMER PROTECTION ACT IS WRONG I FEEL THAT BUILDERS EXPRESS SHOULD PLEASE TAKE IT UP WITH THE NATIONAL CONSUMER COMMISSION.

WHEN EVER YOU BUY SOMETHING, THE PRICE ON THE SHELF AND PRICE AT THE TILL ARE ALWAYS DIFFERENT AND WHEN YOU QUESTION IT, ITS LIKE IT YOUR FAULT THEY ARE ***********.