1 reviews | Active since Jul 2013
Exorbitant Prices
My mother has one of her cottage panes broken with the hail storm, she went to Builder's to get but a cut to size pane. They charged her R130 for a 200mm by 240mm pane. HOW?? I purchased the exact same size, exact same thickness glass from a glass manufacturer for R30. How do you justify such a magnificent mark-up? I'm disgusted that you would charge such a mark-up and take advantage of an elderly lady who would not know better than to pay that price.
Hi Kelsey,
Thank you for your feedback about our pricing.
I'm sorry to hear that there was a huge difference where our pricing for the glass is concerned. I can understand why you'd feel disgusted, as you have paid less at a glass manufacturer for the same pane.
Please allow us the opportunity to have this matter looked into and to provide you with feedback.
Thank you once again for bringing your concerns to our attention and we will be in contact with you shortly.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Hi Kelsey,
Thank you for your feedback about our pricing.
I'm sorry to hear that there was a huge difference where our pricing for the glass is concerned. I can understand why you'd feel disgusted, as you have paid less at a glass manufacturer for the same pane.
Please allow us the opportunity to have this matter looked into and to provide you with feedback.
Thank you once again for bringing your concerns to our attention and we will be in contact with you shortly.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent