Exceptional service

A few weeks ago, we went to buy some Fired Earth Tank Paint,an amazing paint,only to find it had been discontinued. My wife phoned Melissa at Head Office to find out if there was any left at other Builders ,however Melissa had found out that the manufacturer still had a few left in his warehouse. Mellissa said she would message Builders Gleneagles to order them. This we thought would never happen, and did not pursue the matter. A couple of weeks later Cindy at Builders phoned to say the paint had arrived, I collected it, and thanked her for excellent service. This morning Melissa phoned once again, to confirm receipt of the paint,and ask if there was any follow up required. What stunning service,and an example to virtually everyone else,may be Builders should offer Melissa and Cindy to other companies to see how it should be done.