Excellent store, bad customer service standards

I visited the Builders in Boksburg and I must say that I love the new set out the store has. The new departments and technology will definitely make shopping a breeze. However this most important factor in successful shopping is efficient customer service, and unfortunately this is not the first time Builders in Boksburg has fallen short of this target... Quite disappointing that I have to refer a complaint on HelloPeter once again even though I received assurance from the new store manager last year that I'll never received substandard customer service again. I visited the store yesterday (4th of August) to acquire a few building materials. I thus had to go to the dispatch counter to collect my materials. To my dismay there was not anyone willing to assist me. I had to wait for a few minutes before someone actually could help me, and the people working there are very disorganised. It wasn't like this at the old store. I got my materials and the worker gave me my till slip and said that they need to stamp it. It didn't know who he was referring to. So I left the store and got security at the main entrance to stamp the slip for me. After dropping my things of at the car, I went back to go speak to the store manager (Victoria), she was not of much help and she was pretty much a time waster. I realised that after speaking to her my complaints have fallen on deaf ears. I am seriously disappointed in the lack of customer service received from this store. The service is 100 times better when the other department manager Joseph is on duty, and not the lady who was on duty yesterday. Personally I do not think she understands what her job is, she was just as clueless when Victoria and myself approached her. I think I can confidently say that I received better service from governmental departments.