Excellent service from Hector Dlamini

I bought a sliding glass door approximately 3 years ago but did not get it delivered due to building delays at my home.Sadly I lost the receipt and moved 2 jobs so no access to old emails and no proof of purchase.Lucky for me the Store manager and deputy manager remembered and kept the item aside.Store manager got promoted and deputy moved and same with lots of staff and the item got misplaced.managers came and went at this store all making promises to resolve but not much action.Lucky for me the old Manger who was promised to regional manager was in store for a week when I called and he managed trace,get acccounts involved and managed to get me a voucher as i decided not to take the sliding door anymore.The item was cheaper on sale now than I paid for it then.Hector honored the priced i paid and I bought a large jojo tank and electric pump and used part of the refund to reduce my purchase price.I had almost lost hope and was going to write off the R2300 as loss but Hector’s smart audit mind and paper trail experience made sure I got a refund as a customer.The big advantage of BEX is that the reciept was lost but there was no paper trail evidence of stock taken on picking slip or delivery note and this was what helped a lot.I am also an auditor for DQS Germany and know a lot of quality control and auditing procedures and must inform that Hector ranks very high in all regards.He is friendly yet firm on controls and never stops until the issue is resolved.While I am sad he got promoted and is not there,I am hoping he shapes up the Regional team under him to the higher levels of excellence demonstrated.I have no doubt that Hector is destined for big promotions and moves within Massmart.Reality is that young dedicated black men like Hector will take SA and Africa to the next level or Economic progression.Well done to Hector and BEX on you due diligence and efficient admin controls that saved me from losing money.thank you...happy customer,Naresh (Apologies if spelling error ad typed in mobile phone)