Empty Promises. No accountability. No customer care

Empty promises and I'm so frustrated. I ordered wood 2 weeks ago. Was told they don't have stock and to order it'll take 5 days. No issues. Communication. I go to give my cutting list, yet there is no edging. Now they says another 5 days, I say this is unacceptable. They quickly say 2 days. My edging then arrives 2 days later, my cutting gets done the next day and I get promised after all this extra added time that it'll be delivered Thursday. Thursday morning comes and goes, I drive to Builders Strubensvalley and see where is my order, no it'll come today. So frustrated as Ive taken leave to do this project and no one can help and assist. I get promised that they open at 7am, first delivery goes out at 8am. I don't know if the truck is broken down or they just not operating today. Because my order is still not here. Shocking service. I have spent a lot of money there and yet the customer care is appalling. Stop promising things if you can upheld your standards. Do you have any?