Empty promises

I placed an order with builders online on the 20th May of this year for an Ellies 720w Trolley inverter that was on special for R7000. The initial delivery was scheduled for 2 weeks after the order date. On the initial delivery date (03/06/2022) I contact them to find out about what time the delivery was scheduled and was told that the store does not have stock but they advised that they will be able to deliver in another 2 weeks. I logged back in and noticed that my initial order was cancelled and was reloaded with the delivery date as the 14/06/2022. Again I had to contact them to find out about the delivery and was again told that the supplier does not have stock, even though they sold it to me. They then promised that the supplier will have the stock by month end and then the store will receive the stock to be delivered to me shortly after that.

Well, I logged in again near the end of June and saw that they canceled my 14th delivery and loaded a new delivery for the 19th of April. I contacted them again as till this point not one person from Builders contacted me and I told the consultant that I was willing to accept a replacement product to the same or better specifications but was told that the store that I selected online doesnt keep inverters and we have to wait for the suppliers. I told them that I was not willing to wait any more and that they need to resolve this matter. today I called them again and was told that the delivery date is the 19th.

The total lack of communication and service is very disappointing as I have always supported Builders (especially because they opened earlier than their competitors) and will from now on support their competitors instead.