Empty Promises
I placed an online order at Builders Warehouse on the 07/06/19. The Rossbrugh branch was said to have stock but when they phoned, I was told the item was damaged and they would order the stock from another branch. It is now the 24/06 and the item still hasn't been fetched or ordered. After a number of phone calls between JHB and the Rossburgh branch, we were now informed it would only be fetched THIS FRIDAY. This was after I was originally promised it would be here LAST WEEK WEDNESDAY. I am disappointed with the customer service I have received from this company and will not be buying from them again.
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Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
24 Jun 2019, 15:07Hi Danielle
I tried calling you now but unfortunately there was no answer. I'm sorry that you haven't yet received your deck box and for the service received. I am currently following up on this for you and will revert once I have feedback.
Kind regards
Kurt
I tried calling you now but unfortunately there was no answer. I'm sorry that you haven't yet received your deck box and for the service received. I am currently following up on this for you and will revert once I have feedback.
Kind regards
Kurt
Best regards,
Builders Warehouse's reply24 Jun 2019, 15:07
Official
Hi Danielle
I tried calling you now but unfortunately there was no answer. I'm sorry that you haven't yet received your deck box and for the service received. I am currently following up on this for you and will revert once I have feedback.
Kind regards
Kurt
I tried calling you now but unfortunately there was no answer. I'm sorry that you haven't yet received your deck box and for the service received. I am currently following up on this for you and will revert once I have feedback.
Kind regards
Kurt
Best regards,
's updateReviewer Update
24 Jun 2019, 17:08Hi Kurt
I did see you tried to phone, and thank you for that, but I do teach in the afternoons and am unable to take calls any time between 12:30 - 5:00pm. I look forward to hearing from you tomorrow.
Thanks
Danielle.
I did see you tried to phone, and thank you for that, but I do teach in the afternoons and am unable to take calls any time between 12:30 - 5:00pm. I look forward to hearing from you tomorrow.
Thanks
Danielle.
's update24 Jun 2019, 17:08
Reviewer Update
Hi Kurt
I did see you tried to phone, and thank you for that, but I do teach in the afternoons and am unable to take calls any time between 12:30 - 5:00pm. I look forward to hearing from you tomorrow.
Thanks
Danielle.
I did see you tried to phone, and thank you for that, but I do teach in the afternoons and am unable to take calls any time between 12:30 - 5:00pm. I look forward to hearing from you tomorrow.
Thanks
Danielle.
's updateReviewer Update
27 Jun 2019, 15:13Could someone from this company please tell us what is going on? We received missed calls from the JHB branch but when we phone back there is apparently no log of a call to us. I'm starting to get highly frustrated with this entire business. As I have said in my previous reply, I AM UNAVAILABLE BETWEEN 12:30 AND 17:00 EVERY EVENING and yet this is the only time they phone. It's been over three weeks of this order being outstanding and I am ready to request a refund while writing a report to the Ombudsman and the papers.
's update27 Jun 2019, 15:13
Reviewer Update
Could someone from this company please tell us what is going on? We received missed calls from the JHB branch but when we phone back there is apparently no log of a call to us. I'm starting to get highly frustrated with this entire business. As I have said in my previous reply, I AM UNAVAILABLE BETWEEN 12:30 AND 17:00 EVERY EVENING and yet this is the only time they phone. It's been over three weeks of this order being outstanding and I am ready to request a refund while writing a report to the Ombudsman and the papers.
Builders Warehouse's replyOfficial
27 Jun 2019, 15:24Hi Danielle
I trust you're well.
On the 24th June at around 5:50pm, I personally tried calling you but got your voicemail. I left a voice message advising you that that item is in stock and that you can collect it. When at store please ask for Nozipho as she is aware of your query.
Kind Regards
Kurt
I trust you're well.
On the 24th June at around 5:50pm, I personally tried calling you but got your voicemail. I left a voice message advising you that that item is in stock and that you can collect it. When at store please ask for Nozipho as she is aware of your query.
Kind Regards
Kurt
Best regards,
Builders Warehouse's reply27 Jun 2019, 15:24
Official
Hi Danielle
I trust you're well.
On the 24th June at around 5:50pm, I personally tried calling you but got your voicemail. I left a voice message advising you that that item is in stock and that you can collect it. When at store please ask for Nozipho as she is aware of your query.
Kind Regards
Kurt
I trust you're well.
On the 24th June at around 5:50pm, I personally tried calling you but got your voicemail. I left a voice message advising you that that item is in stock and that you can collect it. When at store please ask for Nozipho as she is aware of your query.
Kind Regards
Kurt
Best regards,
's updateReviewer Update
28 Jun 2019, 20:02Hi Kurt
I went to the Rossbrugh branch today to fetch the item. Upon assembly, it is the broken item that I previously mentioned I was told to take and refused to. To say I'm irritated is an understatement. While it's a small damage, I paid a lot of money for this item only to be given something faulty.
I'd love to know what your proposal to move forward is. A customer should not have to pay R1100 for a damaged item.
I went to the Rossbrugh branch today to fetch the item. Upon assembly, it is the broken item that I previously mentioned I was told to take and refused to. To say I'm irritated is an understatement. While it's a small damage, I paid a lot of money for this item only to be given something faulty.
I'd love to know what your proposal to move forward is. A customer should not have to pay R1100 for a damaged item.
's update28 Jun 2019, 20:02
Reviewer Update
Hi Kurt
I went to the Rossbrugh branch today to fetch the item. Upon assembly, it is the broken item that I previously mentioned I was told to take and refused to. To say I'm irritated is an understatement. While it's a small damage, I paid a lot of money for this item only to be given something faulty.
I'd love to know what your proposal to move forward is. A customer should not have to pay R1100 for a damaged item.
I went to the Rossbrugh branch today to fetch the item. Upon assembly, it is the broken item that I previously mentioned I was told to take and refused to. To say I'm irritated is an understatement. While it's a small damage, I paid a lot of money for this item only to be given something faulty.
I'd love to know what your proposal to move forward is. A customer should not have to pay R1100 for a damaged item.
Builders Warehouse's replyOfficial
29 Jun 2019, 09:43Hi Danielle,
I am sorry that this has happened to you and the experience has been an unpleasant one.
This certainly needs to be sorted as this can't happen to you or any other customer.
Please leave this with me to look into and as soon as I have feedback, I will update you.
I appreciate the feedback Danielle.
Regards,
Athena
I am sorry that this has happened to you and the experience has been an unpleasant one.
This certainly needs to be sorted as this can't happen to you or any other customer.
Please leave this with me to look into and as soon as I have feedback, I will update you.
I appreciate the feedback Danielle.
Regards,
Athena
Best regards,
Builders Warehouse's reply29 Jun 2019, 09:43
Official
Hi Danielle,
I am sorry that this has happened to you and the experience has been an unpleasant one.
This certainly needs to be sorted as this can't happen to you or any other customer.
Please leave this with me to look into and as soon as I have feedback, I will update you.
I appreciate the feedback Danielle.
Regards,
Athena
I am sorry that this has happened to you and the experience has been an unpleasant one.
This certainly needs to be sorted as this can't happen to you or any other customer.
Please leave this with me to look into and as soon as I have feedback, I will update you.
I appreciate the feedback Danielle.
Regards,
Athena
Best regards,