MW
Monika W

1 reviews | Active since Sept 2014

28 Oct 2017, 16:31

Employees know nothing

Very bad experience at Builders in Ysterplaat today. Not 1 sales consultant was able to answer a simple question - do you have dog beds? We asked 4 people. One guy in aisle 1 told us we can find it in aisle 51... Well the joke's on us after walking to the opposite side and hitting the last aisle - 44. Thank you for nothing. Whatever we need we will find elsewhere. Try training your staff to have a clue of what is in the store, clearly none of them have any interest in their jobs to learn it themselves.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Oct 2017, 09:08
Official

Hi Monika,

I'm sorry for the experience you had with looking for a dog bed.

Please know this matter will be looked into to better our service and we'll be in touch.

Have a wonderful day.

Regards,
Suhayfa Gabriels
Customer Contact Centre Agent

Best regards,