EITHER TRAIN STAFF OR REPLACE THEM

I tried getting assistance in the plant division on 19 December 2015 but was left standing and waiting. Eventually I walked around looking for someone who could assist me. Whilst he was searching for the product that I was looking for despite him not knowing what he was looking for, someone else addressed him and he disappeared. I am still waiting. <br> <br> This is not the first time that I have complained but it seems as if it is just getting worse. Although not sure if the staff has increased because I see a lot more or is it just because they are always standing in a group having conversations whilst people wander the isles unattended.<br> <br> Service and efficiency is what clients need. Also, I have heard your staff only speaking in their languages on the floor and when addressed in English it seems to be a problem. What is your store's policy on language on the customer floor?