1 reviews | Active since Oct 2013
dssapointed
<p>went in to buy a water feature i sen a day earlier ,only to find that it was sold but no form of it being sold was displayed.spoke to the manager who was arrogant and told me it was sold.yet the barcode was given to me by an employee and i was to pay for the item.my dissapointment is beyond words</p>
Good Morning Roshan,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Gleneagles branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,
Good Morning Roshan,
Thank you for your feedback.
Firstly allow me to apologise for the service you experienced at our Gleneagles branch. This is definitely not the type of experience, we want our customers to have.
I have brought this matter to the relevant parties attention for them to ensure that corrective measures are put in place. I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Labeeqah Mallie
Customer Service Agent
Best regards,