1 reviews | Active since Nov 2010
drill shocked me
I bought a black and decker drill 13 months ago. Still have receipts. Last Saturday I used it and it literally shocked me sparks was coming out the front and then smoke. It no longer works. I went to builders and was told they can repair it but at my cost. If you ask me I might as well buy a new drill. That drill was bought by my husband for me so I on average use it about once a month. So for 13 uses now have a broken drill and paid for it..I see know value for money and thought black and decker was a good make. I refuse to pay for the repairs as I don't think it should shock you. But apparently to builders I should just pay. We are regular weekend shoppers on this store and would appreciate it if someone can repair my drill free of charge
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Nastassia Felix
Customer Care Agent
Best regards,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Nastassia Felix
Customer Care Agent
Best regards,
