RJ
Rudolph J

1 reviews | Active since Mar 2010

03 Jul 2015, 11:28

Dremel Versaflame Not good quality

As always not nice to complaint, but the management should know if the \normal"process hurts their loyal customers.<br> <br> I bought the Dremel Versaflame two years back (obviously don't have the receipt anymore) and paid a pretty penny for it expecting it to last till old age. It started leaking gas to render it useless/dangerous. Handed it in for repair and the simple answer was \""damaged beyond economical repair\"" so I just have to buy a new one. They did offer me R100 discount which isn't good enough.<br> <br> I expect expensive tools to last long and be economically repairable. 2 years is not long enough. I spend almost all my pocket money at builders warehouse"

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply04 Jul 2015, 14:45
Official
Hello rudilof,

We acknowledge receipt of your mail. I have send this to the relevant stakeholders to address the matter at hand and contact you out of this forum.

Kind Regards
Lucy-Ann Stuurman
Customer Service Team Leader