LO
Linda O

1 reviews | Active since Aug 2009

20 May 2020, 14:16

Doubtful that BW know what they are doing

What a shocker this am. Got to Strubens shortly after 8am to buy mainly hopefully offcut melamine for a shelf. Hand trolleys were dirty except some handles. Clearly none of them had been washed. Always use a visor & to date never a problem but keep a mask on hand. Glasses don't steam up with visor. Not too long ago there was an article that Massmart donated loads of visors & according to the pic the same that I bought start 2020 for home. Enter this am no problem & in building sent backwards & forwards several times & landed up at Information to ask for the manager. No one can help but all know managers are in meeting. 3 staff were helping 1 customer & ignoring the others. Eventually I was helped & a manager came through & the 1st thing he said was about no mask & stomped outside to turn the sign around so public could see. I went to Chamberlains & they require masks as well from entering & was out within 20 minutes with offcut. BW have double standards & should focus on cleaning entire trolley & staff training.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply20 May 2020, 15:11
Official
 Hi Linda,  Thank you for your feedback.  I am sorry this is the type of service you experienced today in our store.  This is concerning and scary to hear. This needs to be addressed urgently to ensure the necessary steps are put in place to ensure health and safety processes and social distancing is taking place.  I want to assure you that we don't take your feedback lightly and our complaints team will have a look into this matter. Please note that our team will call you as soon as possible.  Please feel free to contact us if you need help with anything else, we look forward to resolving this for you as promptly as possible. 

Regards,

Athena